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Given the restrictions that need to be managed at present, customers without a reservation may congregate at the door of your restaurant wishing to enjoy your services. Controlling capacity at your venue can be very straightforward with our services.
To help manage this situation, CoverManager has launched CoverOnTheGo.
Manage Your Queue with Cover
When the restaurant is full, note down arriving customers without a reservation on a "virtual board". You can do this yourself by entering the customer's details, or you can even allow the customer to add themselves to the queue via a form.
Once the customer has been added, they will appear at the bottom of the reservations list, and the time at which they could expect their table will be recorded.
This way you can manage the queue at the door of your venue, avoiding overcrowding at the entrance or in the surrounding area.
When a table becomes free, you can notify the first customer in the queue via SMS. At that point, a timer will appear to make it easier to keep track of how long ago the customer was notified. Upon receiving the SMS, the customer can confirm, cancel or postpone their turn.
If your customer chooses to confirm, the timer will continue to appear. If they ultimately decline, they will receive a new SMS with a link to re-join the queue at the door.
PBX Integration and CoverManager
The PBX integration with CoverManager is an innovative solution for optimising reservation management and capacity control at your venue. This feature automatically synchronises incoming calls with the reservation system, avoiding duplicates and improving the customer experience. It also enables real-time updates to table availability and speeds up internal team communication, ensuring a more efficient and professional service. With this integration, you can centralise all operations on a single platform, maximising productivity and improving customer satisfaction.
Benefits of Controlling Capacity with CoverOnTheGo
Controlling capacity at your venue is essential to avoid overcrowding and improve the customer experience. With CoverOnTheGo, you can efficiently manage the waiting queue, adding customers to a "virtual board" and sending them notifications when their table is ready. This not only reduces waiting time but also improves the perception of your service. But what does Cover mean in a restaurant? It is a comprehensive solution that helps manage reservations and capacity, improving day-to-day operations and customer satisfaction. Implementing CoverOnTheGo allows you to optimise capacity management and keep your customers happy.
Benefits of CoverOnTheGo, the Best Option for Controlling Capacity at Your Venue
According to published data, after 2 or 3 minutes of not being served, customers start thinking about leaving; after this, 5 minutes without being attended to leads half of them to go to another restaurant; and those who remain after those minutes feel they have been waiting twice as long as they actually have.
The percentage of customers who leave your restaurant because they feel you do not care about them is 68%.
With our queue management system, customers are attended to as soon as they arrive, showing them that they truly matter; and the time they have to wait before dining at the restaurant can be spent doing whatever they choose.
PBX Integration and CoverManager CRM
The PBX integration with CoverManager CRM is a key tool for improving communication management and reservations at your restaurant. This system automatically links incoming calls to each customer's profile in the CRM, providing immediate access to their visit history, preferences and previous bookings. By centralising this information, customer service processes are optimised, errors are avoided and response times are reduced. Furthermore, this integration provides a complete overview of your customers' behaviour, allowing you to offer a more personalised and efficient service.
PBX Integrated into CoverManager
The PBX integrated into CoverManager is a solution designed to optimise reservation management and improve the customer experience at your restaurant. By integrating the telephone exchange with CoverManager, each incoming call is automatically linked to the reservation system, making it easy to identify the customer and access their visit history and preferences in real time. This feature not only improves the team's efficiency when managing reservations, but also ensures a more agile and personalised service, strengthening customer relationships and optimising capacity control.
PBX Integration and CoverManager
To maximise operational efficiency, it is essential to consider the PBX integration with CoverManager. This integration enables the efficient management of incoming calls, automatically identifying customers and loading their data into the CoverManager CRM. When a customer calls, the PBX notifies CoverManager, displaying the customer's record if they are already registered, or a new booking form with the phone number pre-filled if they are a new customer.
Implementation and Configuration
Integrating the PBX with CoverManager requires the PBX to be able to make a call to a web service passing parameters such as the originating telephone number and the restaurant's telephone number. This configuration is particularly useful for restaurants with high call volumes or those that use a call centre.
Specific Benefits of the Integration
- Time Optimisation: By automating call identification and management, restaurant staff can focus on delivering a better service to customers present in the venue.
- Error Reduction: The integration minimises errors when taking reservations manually, improving the accuracy and reliability of the system.
- Improved Customer Experience: Customers enjoy a faster and more efficient process, from booking to service at the restaurant.
What does Cover mean in a restaurant?
With Cover, the benefits are endless — you will no longer lose customers by keeping them waiting in a queue without being attended to.
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