Virtual Waitlist
Every walk-in, a seat waiting for them.
OnTheGo turns your door queue into a seamless digital experience. Guests join a virtual waitlist, wait wherever they want, and receive an automatic SMS when their table is ready. No crowds, no stress, no lost customers.
Virtual Waitlist
Every walk-in at the door is a revenue opportunity, not a problem.
Most venues either turn walk-ins away or create a chaotic queue at the entrance. OnTheGo gives you a better option.
Your staff is stuck managing the door instead of the floor.
Manually tracking walk-ins, estimating wait times and calling names keeps a team member at the entrance and away from the service that actually matters.
A queue at the door turns guests away before they sit down.
When customers see a crowd at the entrance, they leave. There is no second chance to seat them, and no way to know how much revenue just walked out.
Guests have no reason to wait if they cannot see the queue moving.
Without visibility on their position or wait time, guests get frustrated and leave. A virtual queue keeps them informed, engaged and ready to return when called.
How it works
From arrival to seated, in three steps.
Guests join the virtual queue
A walk-in customer scans the QR code at the entrance and registers their contact details in seconds. Your team can also add guests manually from any device. They are immediately added to the waitlist.
Your team manages the queue in real time
The virtual board gives your team a live view of every guest waiting, their position and estimated time. Tables are assigned with one tap. No paper, no guesswork, no bottleneck at the door.
Guests receive an SMS when their table is ready
The moment a table is assigned, an automatic SMS is sent to the guest with confirmation and a link to confirm attendance. They return from wherever they are and sit down immediately.
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Virtual Waitlist
Every walk-in, fully under control.
A real-time virtual waitlist your team manages in one view.
The OnTheGo virtual board centralises all walk-in customers in a single real-time list. Record contact details, track position in the queue, assign tables and send notifications in one place. No paper lists, no shouting names, no chaos at the door.
Guests join the queue on their own, with a QR code.
Place a QR code at the entrance and let customers register themselves. They enter their contact details and join the waitlist instantly. Your team handles service, not admin.
Guests wait wherever they want.
- // check-white Automatic SMS sent to the guest when their table is ready, with a confirmation link
- Guests can wait at the bar, nearby or anywhere they choose, not crowding the entrance
- Real-time status updates keep guests informed and reduce the risk of no-shows
Works for every type of venue.
- // check Sync OnTheGo with your floor plan to manage reserved and walk-in tables together
- Use as a standalone tool if your venue does not take reservations
- Flexible setup for restaurants, beach clubs, nightclubs and any walk-in venue
Manage the queue from any device.
- // check-white Access your virtual waitlist from any smartphone, tablet or desktop in real time
- Add, update or seat guests directly from the CoverManager app
- Your team stays mobile and focused on service, not tied to a fixed station
Multi-Channel Reservations
Built for every kind of hospitality.
Multi-Channel Reservations
Build to fit your tools
130+ native integrations across POS, payments, marketing and PMS. Your tools, our platform, working as one.
Frequently asked questions.
Practical insights on bookings, guest data and growth from the people who live hospitality.
OnTheGo is CoverManager's virtual waitlist system for walk-in customers. It allows guests to join a digital queue via QR code, wait wherever they choose, and receive an SMS notification when their table is ready. It works with or without a floor plan and integrates with your existing reservation management.
Guests scan a QR code placed at the entrance of your venue. This takes them to a registration page where they enter their contact details. Once registered, they are added to the virtual waitlist and can wait anywhere until they receive an SMS alert.
Yes. OnTheGo can be synchronised with your CoverManager floor plan to manage reserved and walk-in customers together in a single view. It can also be used as a standalone tool by venues that do not take reservations.
By automating the waitlist process, OnTheGo eliminates manual queue management and reduces the time between a table becoming free and the next guest being seated. Real-time notifications and instant confirmation via SMS minimise the gap between covers.
When a table is ready, the guest receives an SMS with a link to confirm attendance. If they do not confirm within a set timeframe, your team can mark them as absent and move to the next guest on the list, keeping turnover efficient.
No. OnTheGo works from any smartphone, tablet or desktop browser. You need a QR code for customer registration, which you can print or display digitally, and internet access. No additional hardware or installation is required.