Multi-Channel Reservations

More reservations, from every channel.

CoverManager Multi-Channel Reservations connects your business to 60+ booking platforms and automates phone reservations with an AI assistant. One setup, every channel, real-time synchronisation.

Trusted by 36,000+ restaurants in 20 countries

Multi-Channel Reservations

Every channel working for you.

Guests search on Google, Instagram, apps and guides. CoverManager makes sure they find you, and can book, wherever they look.

The phone eats your team's time.

Your host takes dozens of calls a shift just to confirm availability. That is time taken away from the guests already in the room.

Your restaurant is invisible on the platforms that drive bookings.

Most new guests discover restaurants through apps, guides and Google. Without the right connections, your tables stay empty while your competitors fill theirs.

Managing multiple channels means managing multiple problems.

Updating availability across platforms manually means errors, overbookings and a team that spends more time on logistics than on hospitality.

Multi-Channel Reservations

Every channel, fully under control.

One dashboard for all your booking channels.

Connect your business to 30+ booking platforms including Google, Facebook, Instagram, apps and gastronomic guides in one setup. CoverManager synchronises your availability in real time across all channels, so guests always see accurate information and overbookings become impossible. You choose which days and times are available on each channel to maximise occupancy on low-demand slots.

CoverAssistant: your AI assistant that never misses a call.

CoverAssistant handles your phone reservations automatically with a natural, human-sounding voice and a name of your choice. It books tables, suggests alternatives when you are full, requests card details and sends rescue SMS to guests whose calls were dropped. Your team stays focused on the floor. Not a single reservation is lost.

Your presence, perfectly configured on every platform.

// check-white One profile with your images and descriptions, auto-synced to all connected channels
Choose exactly which days and times each channel can receive reservations
Boost occupancy on off-peak slots by activating specific channels strategically

Always up to date, across every channel simultaneously.

// check Every reservation recorded instantly in your digital book, regardless of which channel it came from
Availability updated in real time across all 60+ platforms with no manual action
Zero overbooking:one place that's always right for your entire reservation schedule

A smarter phone experience for your guests.

// check-white Multilanguage support: guests choose their preferred language at the start of the call
Custom auxiliary questions, zone selection and card or payment request during the call
Full call transcript history accessible from your dashboard at any time

How it works

Connected and automated in three steps.

Connect your channels

Choose which of the 60+ available platforms to activate. Set your availability rules per channel and publish your profile. CoverManager synchronises everything automatically from day one.

Set up CoverAssistant

Assign a name and language to your AI assistant, configure your call flow and define your cross-selling rules. CoverAssistant starts handling phone reservations immediately, around the clock.

Watch reservations come in

All reservations from all channels flow into your CoverManager dashboard in real time. Review call transcripts, monitor channel performance and adjust your availability rules at any time.

Platform in numbers.

The numbers behind the network.

booking channels available

60+

potential guests reachable through the network

360M

reduction in phone saturation with CoverAssistant

-20%

Multi-Channel Reservations

Built for every kind of hospitality.

Restaurants

Be discoverable everywhere your future guests are looking, with zero management overhead.

// check-white Connect to Google, Instagram, apps and guides in one setup
CoverAssistant handles phone reservations so your team focuses on service
Real-time availability across all channels, no overbooking

Restaurants

Groups & chains

Manage channel presence and phone reservations across every venue from a single platform.

// check-white One channel configuration applicable across all your venues
Centralised reservation dashboard by venue or group
CoverAssistant handles call volume at scale, across every location simultaneously

Groups & chains

Fine dining & starred

Be present on the platforms where food lovers discover their next great restaurant.

// check-white Visibility on gastronomic guides and curated discovery platforms
CoverAssistant with a human voice and your brand identity on the phone
Strategic availability: open select channels only on the slots you choose

Fine dining & starred

Hotel F&B

Fill your restaurant with guests beyond your hotel, through every relevant channel.

// check-white Connect to travel platforms, local apps and gastronomic guides
CoverAssistant manages phone reservations independently from hotel reception
Real-time sync keeps your restaurant availability separate from hotel rooms

Hotel F&B

Beach clubs

Reach guests planning their day out, wherever they are searching.

// check-white Visibility on leisure, tourism and local discovery platforms
Configure channel availability by season, day and zone capacity
CoverAssistant handles high call volume during peak season without extra staff

Beach clubs

Nightclubs

Capture reservations from every platform where nightlife seekers plan their evening.

// check-white Connect to nightlife apps and city guides
CoverAssistant takes table reservation calls and collects card details automatically
Activate channels only on specific nights to control demand and occupancy

Nightclubs

Large events

Maximise ticket and table sales for events through every available channel.

// check-white Coordinate availability across channels during high-demand event periods
CoverAssistant handles enquiry calls for events and redirects to the booking engine
Real-time dashboard tracks reservations and call volume across all channels

Large events

The story behind the numbers.

−99%

no-shows, with the full menu charged upfront

"At DiverXO we work to an exceptionally high standard, because we know the guest experience begins long before sitting down at the table. Ours is a particularly complex and sensitive reservation system, where every detail counts. CoverManager lets us manage that complexity with the control, flexibility and precision our operation demands helping us optimize every service and uphold the standards of excellence we aim to deliver from the very first point of contact with the guest."

Magda Pons Previ

Reservations and Customer Service Manager · DiverXO

Multi-Channel Reservations

Build to fit your tools

130+ native integrations across POS, payments, marketing and PMS. Your tools, our platform, working as one.

Frequently asked questions.

Practical insights on bookings, guest data and growth from the people who live hospitality.

Multi-Channel Reservations is the module that connects your business to 60+ booking platforms and automates phone reservations with an AI assistant called CoverAssistant. It centralises all your online channels and phone reservations in one dashboard, with real-time availability sync to prevent overbooking.

Multi-Channel Reservations connects to 30+ platforms including Google, Facebook, Instagram, gastronomic guides and reservation apps. You choose which channels to activate and configure the availability you want to expose on each one.

Every time a reservation is made on any connected channel, CoverManager instantly updates your availability across all other platforms. This means guests always see accurate availability and overbooking becomes impossible, with no manual action required from your team.

CoverAssistant is an AI phone assistant that answers your reservation line with a natural, human-sounding voice. It books tables, suggests alternative times when you are full, requests card details if required and sends an automatic SMS with a booking link to guests whose calls were disconnected. Full transcripts of every call are accessible in your dashboard.

Yes. You can configure availability per channel independently. This lets you use specific channels to boost occupancy on off-peak days, while keeping your busiest services exclusively for direct bookings if you choose.

More reservations, from every channel.