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It is estimated that nearly half of all reservations are made just a few hours before arriving at the establishment, according to our restaurant partners. This poses a challenge for the restaurant because all of its staff are busy serving diners and are unable to answer every call.
For this reason, virtual assistants provide greater efficiency and agility in managing reservations, ensuring that no call is missed. In addition, they improve the productivity of the restaurant staff and the service for customers who are present at the establishment.
Incorporating this digital solution helps us improve and monitor the interaction with the customer, thereby reducing the frustration of not being attended to when they want to make a reservation.
What is CoverAssistant?
It is a solution that allows you to serve multiple people at the same time. Customers receive attention at all times, 24 hours a day, 365 days a year.
When your customer calls to book, the assistant will ask for all the necessary details to make the reservation: date, time, number of diners and comments. For example, if you are celebrating a birthday or your wedding anniversary and you want to make a note for them to prepare a special dessert.
If the customer makes a mistake or changes their mind, the changes will be modified on the fly.
✅ Is the virtual assistant customizable?
Yes, every restaurant has complete freedom to customize its assistant; you can choose the communication message and even change its name and call it Ana, Juan or whatever name you like. It will have a male or female voice according to your preferences. For example: Hello! I'm Ana, the virtual assistant of the Tametzonia restaurant. I can help you make a reservation.
The assistant's questions are customizable, and you can even configure it so the customer can choose a seating area. For example, if the customer prefers to sit on the terrace, the assistant will let them know whether there is availability or whether it is only possible in the dining room. Even if any of the diners has an intolerance, they can indicate it in the reservation. Any request needed will be noted down.
✅ Does the phone for this service have to be the restaurant's, or can another option be chosen?
For the assistant, you can use the restaurant's phone number or choose a new, exclusive one. Each restaurant is free to choose.
✅ And what if the customer wants to book at a certain time and there is no availability?
This is one of the most frequently asked questions. But there is nothing to worry about. One of the best features that CoverAssistant has is cross-selling.
If the customer wants to book at a time when there is no availability, the assistant will automatically recommend booking at another time while keeping the details the customer has already provided.
✅ What happens if the customer cannot complete the reservation?
No problem. The virtual assistant will redirect the call to the restaurant's phone so it can record the reservation in Cover's software, or through the telephone switchboard that best suits your needs.
✅ Where are the reservations made with CoverAssistant stored?
The assistant's reservations will appear transcribed in the same CoverManager system. From the panel, you will be able to review all the conversations the assistant has had with your customers about reservations.
If you want to take your business one step further with CoverManager, connect your reservation management system with the Virtual Assistant and optimize your restaurant to the fullest.
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