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New technologies are transforming every sector, even the most traditional ones, and the hospitality industry is no exception. The way customers look for information about a business or type of food, manage their reservation, make a payment or share their dining experiences has changed, and digitalising restaurant businesses is a must if you want to meet the new demands of diners.
Nowadays, while most reservations are made over the Internet, a large percentage of them are still made through your restaurant's phone. This means that, during service, you have to answer calls so as not to lose reservations; however, you already know that it is not always possible to pick up the phone.
The first step to avoid losing customers and to increase your business's revenue is to integrate CoverManager's software with MeetIP by LCRcom.
5 Advantages of Integrating CoverManager with LCRcom
- Manage your restaurant business in one click and improve your customers' experience: With one click, the file of the customer who is calling will open if you already know them, or a reservation will open with the phone data if it is a new customer.
- In the customer file the following will appear: useful data such as what they consumed on their last visit, their average ticket or intolerances… This will improve the relationship and the service provided to them.
- In the case of a new customer: the system takes care of generating a new reservation with their data, which will be recorded in the database as a new file along with all the information you need to know about them.
- No customers will be lost, since no reservations are lost: Thanks to the automatic call logging.
- Time savings and improved restaurant efficiency: a solution that lets you have all the tools you need to create, sell and manage all your customers' orders and reservations in a professional way.
LCRcom is a global telecommunications operator, currently integrated within the Aire Networks Group with more than 20 years of experience. At LCRcom they are specialists in converged solutions (fixed, mobile and broadband telephony) and Cloud for companies. They work to offer their customers the best connectivity, voice, audiovisual, cloud and data centre solutions, evolving services to adapt to the needs of each moment.
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