Nikkei Group
The context
Nikkei Group is an international restaurant group operating across multiple markets, serving guests in several languages and currencies every night.
The challenge
International guests struggled with a booking flow that wasn't localised in their language or currency, creating friction and lost reservations.
Friction at the worst moment
A confusing checkout in the wrong language or currency was enough to make international guests abandon their booking entirely.
The solution
A truly localised booking flow
CoverManager configured the widget in multiple languages with automatic currency display based on the guest's location, so everyone books in their own language and currency.
Higher international conversion
Removing friction at checkout lifted completed bookings from international guests significantly.
Consistent across markets
The same localised experience now runs across every venue, in every market the group operates in.
