CoverManager transformed every reservation from an intention to a confirmed commitment.
Lucía Ferrer
Operations Director, Meliã
The context
Grupo Dani García is a celebrated fine-dining group known for tasting-menu experiences and an obsessive attention to service detail across its restaurants.
The challenge
Tasting-menu seats were being lost to last-minute no-shows, with no financial commitment captured at the time of booking.
Empty seats the kitchen had already prepped for
Every no-show meant wasted prep, wasted ingredients and a seat that a waitlisted guest would have happily taken.
The solution
Commitment at booking
CoverManager introduced full prepayment for tasting menus, turning every reservation from a loose intention into a confirmed commitment.
A complete guest brief
Dietary needs and preferences are captured up front, so the kitchen walks into every service fully prepared.
Clear, automatic policies
Cancellation and refund terms are communicated automatically, removing awkward conversations and protecting both guest and venue.